General terms and conditions

Terms of use of the service
I. GENERAL PROVISIONS
This document contains General Terms and Conditions under which the MERCHANT provides services to its users/clients through the online store elspot.bg. These terms and conditions are binding on all users of the online store. The user/client agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
Identification of the user/client for the purpose of reproducing his/her statement regarding both acceptance of the General Terms and Conditions and the order placed is carried out through the log files stored on the elspot.bg server, storage of the IP address of the user/client, as well as other information provided by the client.
By submitting an order request for the products in the cart, users agree to purchase the goods in the cart. This action has a legally binding force. The customer receives a confirmation of the order and upon receipt of this confirmation, the contract is considered to be concluded.
The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. In the event of a lack of stock of the requested goods, within the working week the MERCHANT shall notify the user/client of its exhaustion by sending a message to the e-mail address specified by the Client or to the specified telephone number. In the event that a transfer has been made to the merchant's account, the client will be able to choose between a refund, cancellation of the order or through a replacement order.
The contractual language is Bulgarian, and payments will be made in Bulgarian levs including VAT.

II. DELIVERY
6. The consumer/customer bears the entire risk of damage/loss of the goods during delivery. Immediately after handing over the goods to the courier, the TRADER is released from the risk, which is transferred to the consumer/customer. The TRADER is not responsible for any delay in the event that the delay is due to the courier or other supplier.

  1. Immediately after delivery, the goods should be carefully inspected by the consumer/client or a person authorized by him/her. Any damage, bumps and other damages should be reported immediately to the TRADER. In the event that damage is found to have occurred during the transportation of the goods, the TRADER is not responsible for the warranty service of this product. In cases where the TRADER has specified a specific date and time for delivery in writing, the statement has binding force. If an incorrect or incorrect address, contact person and/or telephone number is specified when submitting the order, the TRADER is not bound by any obligation to fulfill the order.

7a. Upon delivery of the goods, the consumer/client or a third party shall sign the accompanying documents. A third party is considered to be anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the client. In the event of refusal to receive the goods, except in the cases described below, the refusal shall be considered unfounded and the Client shall be liable for the costs of delivery and return of the goods. In the event that the Client is not found within the delivery period at the specified address or access and conditions for delivery of the goods are not provided within this period, the TRADER shall be released from its obligation to deliver the goods requested for purchase.
7b. When the delivered goods clearly do not correspond to the goods requested for purchase by the Customer and this can be established through a simple inspection, the Customer may request that the delivered goods be replaced with goods corresponding to the purchase request made by him within 24 hours of receiving them.

III. WARRANTY PERIODS
8. The TRADER offers a warranty document to its customers for a given purchased item, if such a document is provided by the manufacturer of the item. The document describes: address and telephone number of the authorized service centers of the purchased item, warranty conditions of the respective service centers or manufacturers, warranty period of the item purchased by the consumer/customer.

IV. PRICES
9. The prices of the goods listed on the site do not include transportation to the customer's address. Transportation is paid additionally by the Customer, and the specific transportation price is indicated upon confirmation of the order.

V. RIGHTS AND OBLIGATIONS OF THE USER/CLIENT
10. The user/client has the opportunity to view and order the advertised goods on the online store elspot.bg.

  1. The user/client has the right to be informed about the status of their order.

  2. The user/client is fully responsible for the protection of his/her username and password, as well as for all actions performed by him/her or a third party using the username and password. The user is obliged to immediately notify the MERCHANT of any case of unauthorized access using his/her username and password, as well as whenever there is a danger of such use.

  3. The user is obliged to pay the price of their order according to the method announced on the website elspot.bg.

  4. Every user, regardless of whether he is a client of the MERCHANT, undertakes when using the services: not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and laws of the Republic of Bulgaria and recognized international acts; not to harm the good name of another and not to call for a violent change of the constitutionally established order, for committing a crime, for violence against the person or for inciting racial, national, ethnic or religious enmity; not to violate other people's property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.; to comply with Bulgarian legislation, applicable foreign laws, the rules of morality and good manners and Internet ethics when using the services provided by ELSPOT OOD; to immediately notify the MERCHANT of any case of a committed or discovered violation when using the services provided; not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("Trojan horses"), computer codes, or materials designed to interrupt, hinder, disrupt or limit the normal functioning of computer hardware or software or telecommunications facilities or aimed at unauthorized penetration or access into foreign computer systems.

VI. RIGHTS AND OBLIGATIONS OF THE TRADER
15. THE MERCHANT is not responsible for unfulfilled orders due to unsuccessful attempts to pay through payment systems, unless fault on the part of the MERCHANT or its employees is established.

  1. The MERCHANT may at any time change the prices of the goods, the terms of order, delivery and other parameters, as well as withdraw any goods from sale without prior notice. In such cases, however, already placed and confirmed orders shall be fulfilled on the terms stated therein, except in cases of force majeure.