Privacy Policy

Rules of command
Last updated: December 27, 2024

This Privacy Policy describes how ELSPOT (“the Site”, “we”, “us” or “our”/“ours”/“ours(here)”/“our(the)”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from elspot.bg (the “Site”) or otherwise communicate with us regarding the “Site” (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your”/“your”/“your(here)”/“your(the)” means you as a user of the “Services”, whether you are a customer, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms and conditions, and protect the Services, our rights, and the rights of our users or others.

What personal information do we collect?
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you
Information you send to us directly through our Services may include:

Contact information, including your name, address, telephone number and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information, including information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing the relevant features.

Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). “Usage Data” may include information about how you access and use our Site and your profile, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we receive from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processing organizations that collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment for the purpose of fulfilling your orders and providing the products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third Party Websites and Links.

How we use your personal information
Providing products and services. We use your personal information to provide you with the Services to perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for delivery, facilitate any returns and exchanges, and other features and functionality related to your account. We may also enhance your shopping experience by allowing Shopify to connect your account with other Shopify services that you may choose to use. In such cases, Shopify will process your information as set forth in its Privacy Policy and User Privacy Policy.

Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 para. 1 lit. f) GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials safe. If you do not agree to these safety and security policies, you may decline to register.

Legal obligations and legal claims. We may use your personal information to comply with applicable laws, protect the rights and legitimate interests of ELSPOT, and resolve any legal disputes.