Return and exchange
Refund Policy
Refusal to receive ordered and delivered goods
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According to Art. 55, para. 1 of the Consumer Protection Act, the client has the right to withdraw from the received goods within 14 (fourteen) working days from the date of receipt of the goods, without owing compensation or penalty. If it is necessary to return amounts paid by card for services contracted and performed by us, this will be done by us through a credit transaction on the card with which the payment was made. In this case, ELSPOT OOD will refund to the client the amounts paid by him no later than 14 days from the date on which the client exercised his right to withdraw from the goods, according to Art. 55, para. 6 of the Consumer Protection Act.
The customer is obliged to store the goods received from ELSPOT OOD and to take care of their quality and safety during the period under Article 55, paragraph 1 of the Consumer Protection Act.
In order to return the purchased products, it is a mandatory CONDITION that they are in good commercial condition, unused and without the integrity of the packaging being broken, as well as accompanied by a receipt. The products must necessarily correspond to the type in which the customer received them. Products that do not meet these conditions are not subject to return and refusal.
When returning purchased goods at the customer's request, according to Art. 55, para. 1 of the Consumer Protection Act, the shipping and insurance costs are at the customer's expense and are not refundable.
Until the moment the consumer hands over the goods to ELSPOT Ltd., the risk of accidental loss or damage is borne entirely by the consumer.
14-day cancellation period for European Union countries
Notwithstanding the above, if the goods are shipped within the European Union, the customer has the right to cancel or return the order within 14 days, for any reason and without having to give an explanation. The goods must be in the same condition in which they were received, unused, with labels and in the original packaging. It will also be necessary to provide the receipt or proof of purchase.
Claim
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In the event of a manufacturing defect discovered after receipt of the product, the customer returns it at the expense of ELSPOT OOD and the same product is sent to him, and in the absence of such a product - an equivalent product to the purchased product. The replacement is agreed with the customer, and in case of disagreement with the replacement, the customer is refunded the amount paid no later than 21 calendar days from the date of the complaint. In this case, the transportation costs are at the expense of ELSPOT OOD.
If upon receipt of the goods, the packaging is damaged or torn due to improper transportation or there are any missing items, the claim and insurance will be honored only in the presence of the courier. In this case, contact us immediately (tel. +359 898 801 803) or refuse to accept the goods. When the courier has already left, the claim and insurance will not be honored. The claim is certified with a note on the courier's waybill. A protocol is drawn up describing the established condition of the shipment and its packaging. If you accept the shipment at your own risk and do not make your claims to the courier, the claim is considered invalid.
The consumer has the right to refuse to receive the goods requested by him for purchase, subject to compliance with legal requirements /Law on Obligations and Contracts, Consumer Protection Law/.
Refunds
We will notify you once we have received and inspected the returned item and will let you know whether or not your refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund before it is reflected in your account.
If more than 15 business days have passed since the return was approved and you still have not received the amount, please contact us at info@elspot.bg .